Dear Missionary Families,
We know that missionaries love to receive emails, letters and packages from home. We realize how important it is for missionaries to feel loved and remembered. To help avoid problems in this regard, we have the following recommendations for your consideration:
1. Place “Gift Money” on your missionary´s personal credit or debit card. This is the easiest and safest way to give your missionary a gift for Christmas, his or her birthday or any other occasion. There is no postage charge, no customs fee and no risk of a package being lost or arriving late. Many missionaries have told us how much they enjoy being given money to buy a gift for themselves while here in Argentina. We strongly urge you to consider this safe, inexpensive and convenient option instead of mailing a package to your missionary.
2. Letters and Small Padded Envelopes. If you send letters, cards or small padded envelopes to your missionary, it is best to send it to the mission office at the address below. It normally requires two or three weeks for letters, cards or small padded envelopes to arrive in Argentina. It may take an additional two weeks to be delivered to the missionary´s area of service. Letters and small padded envelopes are not usually required to be screened through customs.
3. Large Padded Envelopes and other Packages. Please keep in mind that you are required to make an honest declaration of the total value of the package you are sending. We suggest that you include a purchase receipt of the items in the package, if possible. If those at the customs office don’t have a receipt, they will decide the value of the contents of the package. The price they decide is often much higher than what was paid for the contents of the package. Once your package arrives in Argentina, it is inspected and an import fee of 50% of the total value, declared in U.S. dollars, is charged. Also many items are subject to special customs fees, but it is hard to predict if additional customs fees will be charged and if so, how much will be charged. Sometimes customs fees can be very high. Your missionary is required to personally pay the customs fees charged upon delivery of the package here in Argentina, plus a small mailing fee. For example, a missionary recently was required to pay a custom fee of about $20 on a box of assorted seasonal candies plus the mailing fee for a package sent from home. In addition to the customs fees and the charges to missionaries, the import restrictions are frequently changing. We have recently been informed by customs officials that all medications, vitamins, food supplements, seeds (of any type, including roasted sun flower seeds), and used electronic items will not be allowed into the country. In addition, new items carry a much higher value here in Argentina than when purchased in the United States. This is especially true of electronic items. One of the reasons we encourage you to consider putting money on your missionary’s personal credit or debit card is that it avoids any potential problems with customs fees. If, in spite of these challenges, you decide to send your missionary a package or a large padded envelope, it must be sent to the mission office. Be careful not to send perishable items. All packages sent to the mission office will be delivered to your missionary as soon as reasonable possible, but delivery might take a considerable amount of time because our mission is one of the largest geographic mission currently in the Church. Packages or mail sent to the mission office should be addressed as follows:
Elder or Sister Full Name of Missionary
Misión Argentina Neuquén
Zapla N 24 – Casilla de Correo 321
Zapla N 24 – Casilla de Correo 321
Thank you so much for considering these guidelines. Please share these guidelines with family and friends who might be sending letters or packages to your missionary.
We love your missionaries and are so grateful for the privilege of working with them.
Best personal regards,
President and Sister Paul R. Lovell
Argentina Neuquén Mission